My internet connection conked out Monday night. Both my phone lines died. One phone was repaired last night. The other, along with my internet, only minutes ago. Here's a glimpse of one of many similar experiences with Globe service team:
Me: Bakit palaging nasisira ang telepono ko?
Globe: O nga po, on and off.
Iyon lang.
Globe: Maam, kagabi pa po na-restore ang internet dito.
Me: Bakit iyong sa akin, hindi?
Globe: Shrug.
Iyon din lang.
Me: Kung hindi niyo alam, malamang mangyayari ulit.
Globe: Giggle.
Can't we all do better?
12 comments:
I think PLDT DSL is so much better than globe. my internet in the house is never a problem. My internet in the office which is from GLOBE is so sakit sa ulo. Maybe you can change providers?
If we had PLDT in our village, I would have done that from day 1. But it's a new Ayala Village and PLDT won't come in because there are not enough residents. I'm just trying to be thankful we have internet. But that's hard to keep up when the service is just so bad.
Hi Carlos,
Good day!
We would like to convey our sincere apologies for the inconveniences you may have experienced with our service.
Anyway, may you please provide us the following so we may assist you better with your concern:
-Account name:
-Account number:
-Contact details (mobile number/landline number/e-maill address):
-Plan:
-Exact Location (with Brgy. name)/ Billing address:
-Date when you first encountered the difficulty:
You may e-mail us the following details at talk@globetel.com.ph
You may also reach us through any of the following:
Web: www.globe.com.ph/support
Chat Assist
Add Globe Telecom on Facebook
Follow @talk2Globe on Twitter
Hotline: 211 (toll-free via any Globe mobile) or (02) 730-1000 (toll-free via any Globe Landline).
Thank you!
Hi Anne,
I'm not Carlos. Ha ha. But I'm assuming you refer to Carlos Celdran who has also been unhappy with his Globe service. Thanks for the assistance. I will definitely take you up on it.
Panjee
Hi Panjee,
Thank you for the response and sorry for the confusion.
Anyway, we will also look forward to your message (i.e. e-mail/facebook/twitter) so we may assist you with your concern better.
Thanks! ~
Haha. Oh my, Panjee. Oh my.
A story I'm all too familiar with. Internet conked out early Saturday morning, I have talked to more than 1 supervisor (with "personal" supervisor guarantees/emails/whatnots) to get everything fixed. Apparently if you point out a few truths to supervisors, they stop talking. (Also, that managers aren't around during weekends, and on weekdays and you want to talk to them? You can't.)
Internet returned Tuesday afternoon, after my modem was replaced. (My modem was just replaced last August, so I'm on my third one already)
Woke up today and yes, the DSL light is blinking again. Argh. Leeching off internet and kindness from a PLDT friend.
Thanks for sharing --- I knew I wasn't the only one! :D
Its not an isolated case. =) Bayantel Internet has good tech and customer service people \m/
Carlos,
Parang form letter na iyong "Dear Carlos". It will be the "Dear John" of consumers. Mind you, this post left out a million other irritating details they continue to throw my way.
Paolo, I know. I'm actually thinking twice about bothering yet again because I've been down this route so many, many times. I've called and written, called and written but no one is interested to get to the root of things. I'm always having to start from square one, as if they don't have a record of my account--well, maybe they don't. Pero, kakapagod na.
Jord, I have to agree. I used to be with Bayantel when I lived in QC. Professionals, clean uniforms, courteous, none of that awkward snickering and bewildered head-scratching. But we have no choice in our neighborhood
hahahaha! Panj! just read this. ganito naman ang conversation namin ng globe.
me : bakit wala akong internet connection?
globe : ma'am, tinatanong niyo po bakit wala kayong internet connection?
me : oo, kagabi pa. nag-re-register ang router pero ayaw mag-connect.
globe : ma'am, kagabi pa po kayo walang internet connection. nag-re-register po yung router pero ayaw mag-connect.
me : teka bakit mo ba inuulit lahat ng sinasabu ko???
globe : inuulit ko pa lahat ng sinasabi niyo kasi ni-re-record ko po.
me : so anong pwedeng gawin.
globe : tinatanong niyo po kung anong pwedeng gawin (still at it). i-re-report ko po sa technical support.
yun lang ang sagot niya kahit inulit ulit niya ang lahat ng sinabi ko. kaya ngayon, pag tumatawag ako, nag-bi-blink na siguro ng pula ang name ko at ayaw na siguro akong kausapin ng globe.
kaloka
MADS! HAHAHAHAHA! It's really a virus. A Globe bug. Medyo affected ang faculties nila.
Post a Comment